Pickup & Returns

How do I place an order?

Add the items you want to your cart and proceed to checkout. You need a free account to complete your order. Once placed, we will contact you to arrange a pickup time.

Do I need to pay online?

No. We do not accept online payments. All orders are paid in cash when you come to pick up your items. No card details are ever required.

How will you contact me after I order?

You will receive an order confirmation email, and we will reach out via email or WhatsApp to coordinate the pickup time and location.

Can I cancel my order?

Yes. Since no payment is taken upfront, you can cancel at any time before pickup by contacting us at support@nexa1312.com.

Where do I pick up my order?

We will share the exact pickup location with you when we confirm your order. Contact us via the Contact page if you have any questions beforehand.

What do I bring to pickup?

Just bring the cash amount shown in your order summary. We will have your items ready and packed.

How long will my order be held?

We hold orders for up to 7 days after the agreed pickup date. If you need more time, just let us know.

What is your return policy?

We accept returns within 30 days of pickup. Items must be unworn, unwashed, and in their original condition with tags attached.

How do I return an item?

Email us at support@nexa1312.com with your order ID and the reason for the return. We will arrange a time for you to drop the item back off and process your refund.

How will my refund be issued?

Since all payments are made in cash, refunds are also issued in cash at the time of the return drop-off.